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Salesforce Certified Business Analyst Exam은 Salesforce 생태계 내에서 비즈니스 분석을 전문으로하는 전문가의 기술과 지식을 검증하기 위해 설계된 인증 프로그램입니다. 이 인증은 Salesforce 환경에서 일하며 비즈니스 요구 사항을 분석하고 개선 기회를 식별하며 조직의 요구에 부합하는 솔루션을 구현하는 역할을 담당하는 개인에게 이상적입니다. 이 인증은 전 세계적으로 인정받으며 Salesforce 생태계에서 경력 향상을 추구하는 전문가들에게 유용한 자산입니다.
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SCBA 자격증을 획득하려면, 개인은 세일즈포스의 기능에 대한 지식, 비즈니스 프로세스 자동화, 맞춤형 보고서 및 대시 보드 생성, 보안 및 액세스 관리, 세일즈포스 지식 베이스 기능 사용 등에 중점을 두는 시험을 통과해야 합니다. 시험은 또한 세일즈포스 플랫폼과 관련된 비즈니스 분석에 대한 최상의 실천 방법을 후보자의 적용 능력을 검사합니다.
Salesforce Certified Business Analyst 인증 시험은 비즈니스 분석 분야에서 기술과 지식을 검증하고자 하는 전문가들을 위한 잘 알려진 인증 프로그램입니다. 이 인증은 전문가들이 비즈니스 요구 사항을 분석하고 솔루션을 디자인하며 이를 이해 관계자들에게 효과적으로 전달하는 데 필요한 기술을 갖추도록 설계되었습니다. 시험은 비즈니스 프로세스 모델링, 데이터 모델링 및 요구 사항 수집 등 다양한 주제를 다룹니다.
질문 # 57
A business analyst (BA) is working with the support team at Cloud Kicks (CK) on a Service Cloud implementation. The BA has decided to create a process map to understand CK's current merchandise return process.
What are the top three benefits of creating a process map?
정답：C
질문 # 58
A business analyst (BA) is reviewing the risks associated With a proposed solution leveraging Cases and Support Queues, and the effect that those risks might have on the project timeline.
Which type of analysis is the BA performing?
정답：A
질문 # 59
Universal Containers is working with a business analyst (BA) to develop a solution to help the marketing department manage lead in Sales Cloud. The current solution meets the requirements, but the marketing team tells the BA they feel it is incomplete.
What is important for the BA to consider when responding to the team's feedback?
정답：B
설명：
This answer states that intent of both parties is what is important for the BA to consider when responding to feedback from UC's marketing team who feels that their current solution for managing leads in Sales Cloud is incomplete. Intent of both parties means that what both UC's marketing team and UC's Salesforce team want to achieve or accomplish by implementing a solution for managing leads in Sales Cloud, such as increasing lead conversion rate, improving lead quality, enhancing lead tracking, etc. Intent of both parties is what is important for the BA to consider when responding to feedback from UC's marketing team because it helps the BA to align and communicate their goals and expectations, and to identify and resolve any gaps or issues between them. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-stakeholder
질문 # 60
Northern Trail Outfitters is Updating Its customer portal built on Experience Cloud. The team has drafted a user story:
"As a customer, I want to be able to chat with a support agent and view my account, see my orders, and ask questions via the customer port.
What should a business analyst do to improve this user story?
정답：C
설명：
This answer suggests adjusting the goal of the user story to be independent as a way to improve this user story for updating its customer portal built on Experience Cloud. The goal of a user story is what the user or stakeholder wants to accomplish, why they want to accomplish it, and how they will measure success. The goal of a user story should be independent, meaning that it does not depend on or overlap with other user stories. This user story has a goal that is too broad and complex, as it includes multiple features or functionalities (chat with a support agent, view account, see orders, ask questions) in one user story. Adjusting the goal of the user story to be independent can help to break down this user story into smaller and simpler user stories that can be completed in one sprint. References: https://trailhead.salesforce.com/en/content/learn
/modules/salesforce-business-analyst-quick-look/use-user-stories-to-capture-requirements
질문 # 61
A sales manager at Cloud Kicks recently learned about Salesforce Macros and believes service agents could benefit from the feature. The sales manager created the following user story: "As a service agent I want Salesforce Macros to complete repetitive tasks faster." What should the business analyst change to improve the user story?
정답：B
설명：
The user story should include a quantifiable reason why the feature is needed. This helps to define the value or benefit that the user expects from the feature, and provides a basis for prioritizing, testing, and accepting the user story. A quantifiable reason should be specific, measurable, achievable, realistic, and time-bound. For example, "As a service agent I want Salesforce Macros to complete repetitive tasks faster so that I can reduce my average case resolution time by 10%." The other options are either irrelevant or incorrect. Option A does not improve the user story, but rather makes it vaguer and ambiguous. Option B does not improve the user story, but rather changes the user role and perspective. References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-user-stories/write-user-stories
질문 # 62
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